Riverlink Medical & Dental Centre

Reviews of Riverlink Medical & Dental Centre

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  Jasmine Lennox (Jas) Added December 12, 2022

  ★ ★ ★ ☆ ☆
  I have been very happy with the doctors I have seen at this centre as they have listened properly to my health issues and actioned them to find results, which is fantastic.
  The 'one stop services' idea= doctor, dentist, chemist & X-ray services in one building is very helpful & easy to access. Great idea for sick people & the elderly.
  Unfortunately however I have found the reception staff at the doctors clinic to be quite unhelpful and at times, plain rude. They haven't been prepared to help sort out basic issues over the phone, they just suggest booking an appointment or using the walk in after hours option. They won't reveal if tests results are even back yet, saying only the doctors can access that information, however they then won't even ask the doctor to quickly look for you to check if they are back!!
  This system seems ridiculous, forcing you to make an appointment potentially for results that are not even available yet. It's just wasting appointments & may be a big cause as to why it's so hard to even get an appointment in the 1st place!!
  
  I feel the reception staff have hindered me from giving this centre & the doctors a 5 star rating.
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  Janet Kelleher Added November 27, 2022

  ★ ★ ★ ★ ★
  The nursing staff in treatment room are amazing. Happy and cheerful, very gentle in their nursing care and always helpful. Doctors are also great. Front desk staff are mostly happy and quick to acknowledge patients but some are the total opposite and leave patients standing wondering if they have been seen by receptionist or not. Overall this is an amazing clinic.
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  Stacey Freeman Added November 23, 2022

  ★ ★ ★ ★ ★
  I Attended the clinic tonight after my son cut his finger and I was so grateful to have such amazing nursing staff. Zoe was amazing with handling my little boy she kept him calm comfortable and had the most amazing care for him. My little boy walked away feeling a lot better thanks to Zoe.
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  Abigail Masoe Added November 21, 2022

  ★ ★ ★ ★ ★
  Would like to say Tara at reception has always been kind, helpful and friendly to myself and my family, every time. Thank you Tara :)
  I've been a patient here for 10+ years and although the times can be long, you kind of learn the algorithm. Nurses are friendly and I love the fact that everything you need is in the one facility.
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  Zoey Mitchell Added November 21, 2022

  ★ ★ ★ ★ ★
  Attended the clinic today. We have attended this GP clinic for many years now. Zoe the treatment room nurse was amazing! She gave our kids their flu needle and neither of them felt it. She managed to calm our 4 year old down who was upset beforehand! Dr Tucker is amazing when we can get in to see him but we saw Dr Abbey today and he was great too. They are a very busy clinic and the reception nurse was lovely even though she was run off her feet.

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